“The difference between something good and something great is attention to detail.” Those are the wise words of esteemed preacher Charles R. Swindoll, and they couldn’t be more true.
The Mona Lisa is a large painting and her smile is only a small detail, but imagine if Leonardo da Vinci didn’t give a thought to the curve of her mouth and gave her a traditional smile. Would it have the same impact? That’s the difference attention to detail makes.
Imagine The Beatles didn’t include that odd chord at the beginning of “A Hard Day’s Night” and just went straight into that catchy refrain, like a normal song might. That chord helped raise the song’s status from a very good one to a legendary one. That’s the difference attention to detail makes.
Clearly, details are important in art and music, able to elevate works to a whole new level of greatness. And the same can be said of customer service. It’s those little “value adds” that surprise and delight and make your experience with a company truly memorable in the best way. And those memorable experiences build loyalty from existing customers, and their word of mouth will bring you even more customers.
It could be something as simple and inexpensive as a handwritten thank-you note to your customer. It could be a hotel anticipating the needs of a guest who has to leave especially early, leaving a newspaper and coffee outside their door. Or it could be something much more creative and extravagant, like we’ve seen with Mastercard treating customers to surprise meet-ups with celebrities they admire, among other high-profile experiences given by large companies.
At Landscape America, we have exacting standards and take pride in paying great attention to the details of our job. Especially when it comes to commercial property management. We understand property managers are busy and rely on us to keep an eye on every detail. These are some of the things we are always looking out for.
- Paver gradings: We ensure that they’re perfectly level.
- Lawn moving: Straight stripes and well defined ages — every time!
- Shrubs: Hand-pruned to perfection.
- Directional lights: They’ve got to be at the right angle.
- Sites: We won’t leave a stray pebble behind, leaving your property and the sidewalk clean.
Okay, so we’re not going to hook you up for a night on the town with Blake Shelton or Katy Perry. But that’s not what we’re here for. We’re here to provide you with the landscaping services you desire with friendly, expert and detail-oriented service that you’ll remember