Plainville Storage Solutions
Keeping a Plainville self-storage facility safe, clean and ready for clients all year long.
Consolidating snow management and landscape management.
This client faced major problems with communication, damage to their property, and poor execution from their snow plowing vendor. Other issues included using the wrong snow plowing equipment and storing corrosive material like ice melt and salt inside the client’s brand new storage facility.
Our client also had a separate vendor for landscaping who was adequate, but they wanted to consolidate both jobs with one company.
Improving the client experience and solving problems.
As Landscape America is a four-season landscaping firm, we were able to take everything on.
Our team already had two other clients on the same street as Storage Solutions. This previous time spent in the area meant we had documented issues from other properties. Before we even discussed contracts, we already had a list of solutions for their pain points.
We dropped off a large container to house our supplies and equipment that stayed outside their facility in a parking lot — so salt and ice melt never made it inside. Another improvement was regular communication about snow & ice management. The client always knew when our crews were on-site and when we had finished the job.
Safe, clean and beautiful. All year long.
Today, our client has referred us for another property and the property manager has asked if we could take care of the community where she lives.
In the past, our client kept a shovel in her office because the last vendor did such a poor job and never had the sidewalks clear when they showed up for work. But now she’s stopped using it — it’s been put away in storage and won’t be coming back out again.